Privacy Policy

This Privacy Policy explains how PinCloud ("we", "us", "our") collects, uses, and protects personal data when you use our marketplace as a Traveler or Creator.

PinCloud is operated by PinCloud UG (haftungsbeschränkt), based in Germany, and acts as the data controller under the General Data Protection Regulation (GDPR).

1. Who This Policy Applies To

This Privacy Policy applies to:

• Visitors of the PinCloud website
• Travelers who purchase digital products
• Creators who upload and sell digital products

2. Personal Data We Collect

2.1 Data You Provide

Depending on how you use PinCloud, we may collect:

2.2 Automatically Collected Data

When you use the Platform, we may collect:

• IP address
• Device and browser information
• Log files and usage data
• Cookies and similar technologies

3. Purpose of Data Processing

We process personal data to:

• Operate and maintain the PinCloud marketplace
• Deliver digital products
• Process payments and payouts
• Communicate with Travelers and Creators
• Provide customer support
• Prevent fraud and misuse
• Improve platform performance and user experience
• Comply with legal and accounting obligations

4. Legal Basis for Processing (GDPR Art. 6)

We process personal data based on:

• Contract performance (purchase, payouts, platform access)
• Legal obligations (tax, accounting, anti-fraud)
• Legitimate interests (platform security, analytics, optimization)
• Consent, where required (marketing emails, cookies)

5. Payments & Payouts

Payments and Creator payouts are processed by third-party payment providers such as Stripe.

PinCloud:

• Does not store full payment card details
• Shares necessary data with payment providers solely to process transactions

Payment providers act as independent data controllers under their own privacy policies.

6. Creator Content & Public Information

Creators acknowledge that:

• Creator display name, profile, product titles, and previews may be publicly visible
• This information is necessary to operate the marketplace
• Creators control the content they upload

7. Cookies & Analytics

We use cookies and analytics tools to:

• Ensure website functionality
• Understand how users interact with the Platform
• Improve services and performance

You can manage cookie preferences through your browser or a cookie consent tool.

8. Data Retention

We retain personal data:

• As long as your account is active
• As required by legal, tax, and accounting regulations
• As necessary to resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymized.

9. Data Sharing

We may share personal data with:

• Payment processors
• Hosting and infrastructure providers
• Analytics and security service providers
• Authorities, if legally required

We never sell personal data.

10. International Data Transfers

Some service providers may process data outside the EU.

In such cases, we ensure appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses
• GDPR-compliant frameworks

11. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact:
📧 infopincloud@gmail.com

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

13. Children's Privacy

PinCloud is not intended for users under the age of 18.

We do not knowingly collect data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page, and continued use of the Platform constitutes acceptance.